Mail: sales@tef.de      Phone: +49 (0)751-766990-10

Company

tef-dokumentation GmbH has been developing, producing and hosting B2B portals
for aftersales and sales since 1998. The company employs 22 staff members
for your programming and document generation solutions.

We use internally developed standard modules for spare parts distribution, which we can individually
configure for our customers. If configurations are not enough, we customise the standard modules to your
requirements to ensure the optimal integration of your company's processes and the established communication
with your dealers.
A selection of examples from the range of functions of our products:

  • Online portal with comprehensive rights management
  • Login news for optimal dealer information
  • Spare parts catalogue with serial number or structure tree access point
  • Warranty processing to ensure a reliable process with your dealers
  • Used part returns management for the on-site assessment of warranty parts
  • Recourse processing for warranty clawbacks from your suppliers
  • Material return for controlled returns by your dealers
  • Collection request for the forwarding organisation for collections from your dealers
  • WEB-BOX CMS – online management of various information, such as
        operating manuals, repair instructions, technical documents, etc.
  • Download area for your dealers, permission-controlled
  • Comprehensive statistics and evaluation opportunities for aftersales and sales
  • WEB-KAT Editor – so that you can manage and publish internally prepared
        spare parts catalogue content – naturally together with serial number management,
        version management, etc.
  • ... and much, much more. Give us a call.

We provide a comprehensive range of services in the field of spare parts document generation. We create exploded-view drawings and customer service parts lists. We can create the necessary graphics from your 2D or 3D data or even from photos or sketches. We prepare your parts lists for display in our WEB-KAT spare parts catalogue. We use a wide range of tools and automatic functions to ensure that the spare parts data is created quickly and cost-effectively.We create operating instructions and technical documentation for our customers. We document your processes based on the applicable standards and regulations so that you can always rely on the legal certainty of our documents.A key area of focus is the provision of comprehensive consulting services to develop the right solution for you.

We look forward to discussing your requirements.

 

 

tef-dokumentation


Contact

tef-dokumentation GmbH
Technical documentation and
software development

Angelestr. 56
D-88214 Ravensburg, Germany

 

 

Phone: +49(0) 751-766990 - 0
Fax:      +49(0) 751-766990 - 99

E-mail: info@tef.de

 

 

For detailed

directions go to:

www.google.de/maps

 

 

Copyright 1998 - 2019 by tef-dokumentation GmbH