Mail: sales@tef.de      Phone: +49 (0)751-766990-10

Warranty processing as the cornerstone of customer support

In every company, warranty processing is a complex process with multiple levels of communication and approval stages. To complete the necessary steps during a warranty process it is required that a variety of information and data is provided for different addressees. The one-time entry of data, the access and the comparison with existing data and the automatic transfer of data and information to the right agencies are all features that ensure the shortest processing time and a quick response to your customers. The well-maintained database and the ability of all departments to access the same data avoid incorrect information. The result is error-free warranty processing in the shortest possible time. This increases customer satisfaction and reduces costs in your Aftersales department. Offering this type of premium service is appreciated and rewarded by your customers. It represents a competitive advantage with maximum reliability, which can also be used as an argument in sales.

 

 

Warranty processing at the highest level

We can map your entire business process with individual configuration options: From the delivery of your goods to the shipping company, through to receiving inspections at the recipient, creation of warranty certificates, recurring mandatory inspections for maintenance intervals, warranty processing with different approval processes, as well as recourse processing with your suppliers. Everything takes place online, ensuring fast, transparent and clear processes for you and your Controlling department.

Our service begins at the consultation stage. The processes and procedures in your company form the basis for proposing how your warranty processes can be optimised. Our background knowledge and flexible method of working make a customised software solution possible. We will develop a concept that is geared towards your company in cooperation with you. Our priority is to find the best solution within your budget.

Your advantage:
The software specially developed for your warranty processing provides you with a service advantage that underlines the quality of your products. For many customers the right buying decision is demonstrated by the handling of warranty claims.

Your benefit:
Avoid high costs due to mistakes during warranty processing. Increase customer satisfaction and ensure your product meets the quality requirements of your customers. Recourse processing enables costs to be recovered from your prior suppliers quickly and non-bureaucratically.

Call us or send us an e-mail.
You can contact us by phone at +49 (0)751 766990-15 or by e-mail at sales@tef.de.
We will be happy to create an individual offer for you. We look forward to hearing from you.

 

 


Contact

tef-dokumentation GmbH
Technical documentation and
software development

Angelestr. 56
D-88214 Ravensburg, Germany

 

 

Phone: +49(0) 751-766990 - 0
Fax:      +49(0) 751-766990 - 99

E-mail: info@tef.de

 

 

For detailed

directions go to:

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